What browsers does SensorZone support?
What browsers does SensorZone support?
SensorZone works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend Chrome for the best experience, especially for video streaming features.
Can I access SensorZone on my phone?
Can I access SensorZone on my phone?
The SensorZone dashboard is a web application optimized for desktop screens. While it will load on mobile browsers, the full experience (maps, charts, data tables) works best on a tablet or desktop.
How do I reset my password?
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive a password reset link. If your organization uses SSO, contact your IT department instead.
How often is data updated?
How often is data updated?
SensorZone processes data in real time. Incursion events typically appear on the dashboard within seconds of occurring in the field. Some aggregated metrics (charts, summaries) refresh when you change filters or reload the page.
Can I export data?
Can I export data?
Yes. You can:
- Generate reports as PDF or CSV from the Reports page
- Export Advanced Insights pivot data as CSV
How many users can I have?
How many users can I have?
There’s no hard limit on the number of users. Your plan determines the available features, not the user count. Contact your account manager for plan details.
What does 'incursions per runtime hour' mean?
What does 'incursions per runtime hour' mean?
This is the key normalized safety metric. It divides the total number of incursions by the total machine runtime hours in the selected period. This accounts for variations in machine usage — a machine running 8 hours with 4 incursions has the same rate as one running 4 hours with 2 incursions. Lower is better.
What's the difference between projects and sites?
What's the difference between projects and sites?
A Project is an organizational group (like a client or contract). A Site (worksite) is a geographic area on the map. Projects contain one or more sites. You can filter data by project to see all sites within it.
Who can I contact for support?
Who can I contact for support?
Reach out to your SensorZone account manager or email support@sensorzone.io for technical assistance.

